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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan H

April 6, 2026

5  out of  5
rating by Jonathan H
"Grace is a pleasure to work with! Highly recommend"
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Kyle Lonergan

April 3, 2026

5  out of  5
rating by Kyle Lonergan
"Great experience, Fast and easy"
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Mary_Kate Hegarty

April 1, 2026

5  out of  5
rating by Mary_Kate Hegarty
"Grace was super helpful and expedient when I needed assistance with my renter's insurance policy, and proactively noticed and problem-solved an issue I'd created with my paperwork. Lovely experience."
We responded:
"it is so great to hear positive feedback about our team. Thank you for taking the time to leave us such a glowing review. We value your business!"
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Marvin Yanes

April 1, 2026

5  out of  5
rating by Marvin Yanes
"Encantado y agradecido por toda la ayuda en el proceso del seguro de nuestra casa con un personal amable , efectivo y honesto especialmente La agente Leila Escoto que me ayudo en cada paso del proceso de principio a fin , gracias por todo y los recomiendo al 100%at. Marvin Yanes."
We responded:
" ¡Muchísimas gracias por tu excelente reseña! Nos alegra saber que te gustó el servicio. ¡Esperamos verte pronto!"
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Pierre Guigui

March 30, 2026

5  out of  5
rating by Pierre Guigui
"Insurance is a commodity, great service is value added and I always was pleased with the support I got from the office of James Lavelle - special shout out to Ashely!"
We responded:
"Pierre, thank you for taking the time to leave us this rating and wonderful feedback! We appreciate you and your trust in our agency."
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Martin O'Loughlin

March 27, 2026

5  out of  5
rating by Martin O'Loughlin
"I’ve been with James B. Lavelle and the State Farm team for several years now, and they’ve consistently exceeded my expectations. The entire team is always responsive, professional, and genuinely attentive to my needs. They take my questions and concerns seriously and provide clear, timely information every time. While James Lavelle leads the team with outstanding service, the support goes well beyond one person. A special mention goes to Grace Byrne, who is incredibly reliable and always has my back. As a New Yorker, that level of care and responsiveness truly means a lot to me, and I’m grateful for the consistent attention and support I receive."
We responded:
"Thank you so much for taking the time to leave an excellent rating, Martin. We really appreciate you being a customer and helping to share the word about us in New York! We’re here for you anytime."
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Roger Cheng

March 27, 2026

5  out of  5
rating by Roger Cheng
"Our family has been with this State Farm agency for decades and are very pleased with their service. They've always taken care of our family's insurance needs. We usually work with Joanne and she is always very knowledgeable, responsive, and caring."
We responded:
"We appreciate you taking the time to leave us a review, Roger. Thank you for your loyalty throughout all these years; it's our honor to serve you. "
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Nick Edwards

March 25, 2026

5  out of  5
rating by Nick Edwards
"Ashley was wonderful to speak with. I’ve been with James Lavelle for a few years now and never had any problems."
We responded:
"Nick, thank you for sharing your thoughtful review!"
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José Juan Suárez Elizalde

March 24, 2026

5  out of  5
rating by José Juan Suárez Elizalde
"Ashley was really quick and helpful getting my personalized rental insurance"
We responded:
"Thanks, Jose! We appreciate your trust and your kind words, and we look forward to being here for you whenever you need assistance in the future."
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Nick Mancusi

March 20, 2026

5  out of  5
rating by Nick Mancusi
"Joanne is super helpful and wonderful to deal with. She answered all my questions promptly and made the transaction as seamless as possible!"
We responded:
"We appreciate your positive feedback and are delighted to know you had a great experience with us, Nick!"
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Youssef Elgabri

March 20, 2026

5  out of  5
rating by Youssef Elgabri
"I had a great experience working with Joanne for my auto insurance. She was extremely helpful, patient, and knowledgeable throughout the entire process. She took the time to explain all my options clearly and made sure I understood what I was getting, which I really appreciated. I highly recommend Joanne to anyone looking for reliable and trustworthy help with auto insurance! Super personable, enthusiastic and clear"
We responded:
"Thank you for recommending us and for sharing such thoughtful feedback. Your support means a lot to our whole team."
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Wesley Lum

March 19, 2026

5  out of  5
rating by Wesley Lum
"I’ve been a client for over 5 years and always have a great experience working with the James Lavelle State Farm office. Leila is my go-to for quotes and always takes the time to understand my priorities across my home and auto portfolio, helping me find the right balance without overcomplicating things. Carmen recently helped me finalize a auto policy on short notice and made the process seamless. The whole team operates like a well-oiled machine, is highly responsive, and clearly knows their stuff! I consistently recommend them and appreciate how easy they are to work with!"
We responded:
"We appreciate your loyalty over the past five years and are grateful for the chance to support your home and auto needs. Our team is delighted to hear that Leila and Carmen made everything smooth and easy, and we love knowing that our agency continues to earn your confidence, Wesley."
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Lara Clauson

March 13, 2026

5  out of  5
rating by Lara Clauson
"Joanne is fantastic! We saved money on our premium. She had quote back very quickly, great follow up with friendly professional service."
We responded:
"We appreciate your kind words, Lara, and are so glad we could assist with your insurance needs."
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Jason Yim

March 12, 2026

5  out of  5
rating by Jason Yim
"Joanne was very responsive and quick with helping me changing my policy for an upcoming move! 10/10 would recommend"
We responded:
"Thank you for taking the time to provide us with such a great review, Jason. We appreciate your business!"
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Claudette Layne

March 11, 2026

5  out of  5
rating by Claudette Layne
"Grace was easy to discuss my insurance needs with, she was very respectful and patient with all my questions and concerns. I would recommend State Farm to anyone just because of Grace and how helpful and professional she was to me...Thank you grace for everything."
We responded:
"Thank you for your 5-star review and your kind words. We’re so glad our office was able to help you quickly and efficiently. "
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Makieba Pirela

March 11, 2026

5  out of  5
rating by Makieba Pirela
"Joanne is the best and everyone else is really so helpful"
We responded:
"Thank you for your five-star rating! We're glad we could provide excellent service."
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john matthews

March 9, 2026

5  out of  5
rating by john matthews
"Joanne Devine was SO helpful!!! Thanks again. John Matthews"
We responded:
"Thank you, John, for your wonderful review!"
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Seung Pil Ko

March 9, 2026

5  out of  5
rating by Seung Pil Ko
"I highly recommend Ashely Ferreira! She has been incredibly helpful in navigating both my car and home insurance needs. She excels at recommending the appropriate coverage, proactively suggesting discounts, and most importantly, she is exceptionally prompt and responsive to all requests. This level of service is rare and truly appreciated!"
We responded:
"We appreciate your review! Thank you!"
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Sebastian Blanc

March 4, 2026

5  out of  5
rating by Sebastian Blanc
"Fast and efficient. Great experience working with this office for many years now."
We responded:
"Sebastian, we appreciate your years of loyalty with our agency and look forward to working with you for many more years to come!"
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Xiangling Mao

March 2, 2026

5  out of  5
rating by Xiangling Mao
"Very professional, highly recommended"
We responded:
"Your recommendation is highly appreciated, thank you!"
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Ana Luisa Monteiro

March 2, 2026

5  out of  5
rating by Ana Luisa Monteiro
"Very pleased. Leila has been great; she replies promptly to my emails and answers all my questions! Highly recommend."
We responded:
"Thank you, Ana! We’re thrilled to hear that Kevin has been so responsive and helpful in addressing all your questions. It's wonderful to know that you’re pleased with the service you’ve received. We strive to provide top-notch support and it’s great to see our efforts reflected in your experience."
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brian faerber

February 27, 2026

5  out of  5
rating by brian faerber
"It was a pleasure dealing with Ashely. I had a question about our bill. We discussed our driving habits. She did some research and called back shortly with two options to save us money. So pleasant to talk to , professional, capable, efficient. Thanks State Farm Thanks Ashely"
We responded:
"Thanks for sharing about your great experience with Ashley! "
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Samantha Baker

February 26, 2026

5  out of  5
rating by Samantha Baker
"Carmen was so helpful in getting all of our insurance policies straightened out. She explained everything clearly and was super professional. Thank you so much! We have been insured by James Lavelle for 27 years!!"
We responded:
"Samantha, thank you for your loyalty throughout all these years! We appreciate you and your trust and are glad to have you with us!"
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Katherine Ramirez

February 26, 2026

5  out of  5
rating by Katherine Ramirez
"Leila Escoto was just the best! She helped with all of my questions. Was very informative and patient with me. The best!"
We responded:
"Thank you for your 5 star review!"
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N K

February 26, 2026

5  out of  5
rating by N K
"I recently switched to James Lavelle’s office after receiving insufficient support from a previous agent, and the difference has been night and day. Carmen handled my case and renewal with incredible professionalism. She was highly responsive, took the time to explain my policy clearly, and provided thoughtful recommendations. I feel much more confident and well-supported heading into 2026!"
We responded:
"Thanks a ton for the amazing review! Our team works hard to make sure you’re well taken care of, and it’s always rewarding to hear feedback like this. We're grateful for your trust and look forward to being your agency for years to come!"