Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of brian faerber

brian faerber

February 27, 2026

5  out of  5
rating by brian faerber
"It was a pleasure dealing with Ashely. I had a question about our bill. We discussed our driving habits. She did some research and called back shortly with two options to save us money. So pleasant to talk to , professional, capable, efficient. Thanks State Farm Thanks Ashely"
Profile photo of Samantha Baker

Samantha Baker

February 26, 2026

5  out of  5
rating by Samantha Baker
"Carmen was so helpful in getting all of our insurance policies straightened out. She explained everything clearly and was super professional. Thank you so much! We have been insured by James Lavelle for 27 years!!"
We responded:
"Samantha, thank you for your loyalty throughout all these years! We appreciate you and your trust and are glad to have you with us!"
Profile photo of Katherine Ramirez

Katherine Ramirez

February 26, 2026

5  out of  5
rating by Katherine Ramirez
"Leila Escoto was just the best! She helped with all of my questions. Was very informative and patient with me. The best!"
We responded:
"Thank you for your 5 star review!"
Profile photo of N K

N K

February 26, 2026

5  out of  5
rating by N K
"I recently switched to James Lavelle’s office after receiving insufficient support from a previous agent, and the difference has been night and day. Carmen handled my case and renewal with incredible professionalism. She was highly responsive, took the time to explain my policy clearly, and provided thoughtful recommendations. I feel much more confident and well-supported heading into 2026!"
We responded:
"Thanks a ton for the amazing review! Our team works hard to make sure you’re well taken care of, and it’s always rewarding to hear feedback like this. We're grateful for your trust and look forward to being your agency for years to come!"
Profile photo of Dheeraj P V

Dheeraj P V

February 26, 2026

5  out of  5
rating by Dheeraj P V
"Ashely Ferreira made the whole process of getting a renter's insurance super easy. Straightforward process, good pricing, and no unnecessary runaround."
We responded:
"Thank you so much for taking the time to leave a 5-star review! Renters insurance is important and we are happy that you are all set up."
Profile photo of Kristin McCann

Kristin McCann

February 25, 2026

5  out of  5
rating by Kristin McCann
"Joanne was delightful and efficient! She made this process seamless and enjoyable!"
We responded:
"Kristin, we're so happy to hear you had a great experience with Joanne. Thanks for sharing!"
Profile photo of Al Pieretti

Al Pieretti

February 23, 2026

5  out of  5
rating by Al Pieretti
"Joanne Devine is Great, She is pleasant, caring, knowledgeable and treated me as if I was family. I truly loved talking to her."
We responded:
"Your support means the world to us, Al! Thank you for the 5-star review and for being part of our insurance family. We’re here whenever you need us."
Profile photo of Jenny Uhr

Jenny Uhr

February 22, 2026

5  out of  5
rating by Jenny Uhr
"Very responsive, helpful. They make it easy to stay on top of your needs for property or personal insurance needs."
We responded:
"Thanks for the glowing review, Jenny! We're grateful for your trust in us and proud to be your insurance partner. Let us know if there's ever anything more we can do for you!"
Profile photo of mackenzie mayer

mackenzie mayer

February 13, 2026

5  out of  5
rating by mackenzie mayer
"This was the most simple process I’ve ever experienced obtaining insurance! Grace was such a help! Highly recommend!"
We responded:
"Thanks for your recommendation, Mackenzie!"
Profile photo of Graeme Fergus

Graeme Fergus

February 12, 2026

5  out of  5
rating by Graeme Fergus
"Our agent Leila is always helpful and responsive to our queries."
We responded:
"Graeme, thank you for your feedback about our agency!"
Profile photo of S J

S J

February 10, 2026

5  out of  5
rating by S J
"Ashley provided straightforward, efficient service on my auto claim. She was responsive, knowledgeable, and handled everything professionally without hassle. Highly recommend her for reliable insurance support."
We responded:
"We greatly appreciate your five-star rating! Rest assured, we're here to assist with all your insurance requirements."
Profile photo of James Gossett

James Gossett

February 9, 2026

5  out of  5
rating by James Gossett
"I’ve had a wonderful experience with State Farm Insurance! As a long-time customer, the James Lavelle agency is truly the best. I’ve always received prompt responses to any auto, home, or renter insurance questions or concerns. Ashley Ferreira is quick to answer questions or explain programs and premium details. Even though I haven’t had many claims, this agency always steps up to protect me when needed. I’m very satisfied and give them two thumbs up!"
We responded:
"James, we’re grateful you shared your experience with Ashley and our team. It’s wonderful to hear our agency has provided prompt support, clear guidance, and reliable protection across your policies. Thank you for your continued trust!"
Profile photo of Leizle Gabisan

Leizle Gabisan

February 2, 2026

5  out of  5
rating by Leizle Gabisan
"Joanne was extremely helpful and efficient. Thank you!"
We responded:
"Thank you, Leizle!"
Profile photo of Taraneh Khonsari

Taraneh Khonsari

February 2, 2026

5  out of  5
rating by Taraneh Khonsari
"I have had my insurance with State Farm for more than 10 years. My contact at State Farm has been Ashley. She is truly a knowledgeable professional with clear and timely responses . Thank you Ashley."
We responded:
"Wow, we appreciate your continued trust is us! Thank you for recognizing Ashley's efforts, we're grateful for your review!"
Profile photo of Geoffrey Levitt

Geoffrey Levitt

January 31, 2026

5  out of  5
rating by Geoffrey Levitt
"This office continues to provide prompt and helpful service, which is not always easy to find these days. Well done Joanne."
We responded:
"Geoffrey - Thank you so much for the wonderful review. I will be sure to pass along your kind words to Joanne. We are always here to help!"
Profile photo of Tanya Carr

Tanya Carr

January 31, 2026

5  out of  5
rating by Tanya Carr
"Warm, professional, very knowledgeable and moves quickly. It has been great working with Joanne. She is fantastic!"
We responded:
"Thanks Tanya!"
Profile photo of Mar

Mar

January 30, 2026

5  out of  5
rating by Mar
"Ashley is the best! She is super responsive in explaining details and handling all matters of concern whether discussing home or auto policies. Thank you, Ashley!"
We responded:
"Thank you, for your great feedback!"
Profile photo of Jim Lynch

Jim Lynch

January 29, 2026

5  out of  5
rating by Jim Lynch
"Carmen was a great help and walked me through a couple of different issues when I called the office. She's very professional and was able to get the issues ironed out quickly. I've never been disappointed with this agency. Recommended. Jim"
We responded:
"We’re glad Carmen was able to help resolve your issues quickly and professionally. It’s wonderful to hear you’ve consistently had a positive experience with our agency, and we appreciate your recommendation, Jim!"
Profile photo of Alexander Valera

Alexander Valera

January 28, 2026

5  out of  5
rating by Alexander Valera
"As a salesman doing insurance is always the longest part and it could get dragged on but in this case it was the very opposite Barbara was quick, detailed & and overall to lovely to work with. State Farm/James Lavelle you guys have someone great on your hands do anything in your power to keep her. Again thank you Barbara"
We responded:
"Alexander, providing efficient service without dragging things out is so important, and Barbara will appreciate your kind words. We're thankful you took the time to recognize her and our team!"
Profile photo of Nate Conrad

Nate Conrad

January 27, 2026

5  out of  5
rating by Nate Conrad
"Very helpful when making policy updates - easy over both phone and email"
We responded:
"Thanks for the great feedback, Nate!"
Profile photo of Lennert Gruszecki

Lennert Gruszecki

January 26, 2026

5  out of  5
rating by Lennert Gruszecki
"We continue to hold State Farm and this office in the highest regard. They continue to be as professional and efficient as ever. State Farm's premiums are the lowest I've come across and their service is impeccable. In addition, unlike other insurers I've dealt with, they get the paperwork right the first time around. We now deal mostly with Barbara D., who is amazing! In my first review 5 years ago, I wrote that I recommend this office "to each new tenant with such high conviction that I feel the need to point out to these tenants that I have no vested interest in advocating for State Farm. They're simply the best all around. On a scale of 5 stars, I'd give them 6." I continue to wholeheartedly endorse them with the same conviction. Even my own kids continue to use them for their own rentals."
We responded:
"Lennert, Thank you for this great review and recommendation! We value your business and look forward to working with you for many years to come. Also, thank you for recognizing Joanne's hard work and dedication."
Profile photo of Dimitrie Lazich

Dimitrie Lazich

January 24, 2026

5  out of  5
rating by Dimitrie Lazich
"Carmen was extremely helpful and excellent at her job! We worked together to get coverage which was beneficial to us as well as affordable in today's world. Her disposition was warm, inviting and open. Thank you for helping us."
We responded:
"We’re happy to hear Carmen was able to help you find coverage that felt both affordable and well suited to your needs. We appreciate you taking the time to share your experience!"
Profile photo of Carol Vedia

Carol Vedia

January 23, 2026

5  out of  5
rating by Carol Vedia
"Joanne helped my client secure renters insurance incredibly quickly. Insurance for condominium buildings can be confusing, but she made the entire process smooth and stress-free. We truly appreciate her prompt and professional support. Highly recommend!"
We responded:
"It’s great to hear Joanne was able to move quickly and simplify what can often feel like a confusing process. Thank you for recognizing her prompt, professional support and taking the time to recommend our agency!"
Profile photo of Eric

Eric

January 23, 2026

5  out of  5
rating by Eric
"Leila was extremely helpful"
We responded:
"Thanks so much for the great feedback, Eric! "
Profile photo of Tony Tsai

Tony Tsai

January 20, 2026

5  out of  5
rating by Tony Tsai
"Great service, very responsive. A+!"
We responded:
"Thanks for taking the time to leave us 5-stars, Tony!"